How to reset a forgotten password.
- To help follow and perform these steps easily, keep this web window page open for reference.
- Open a new, second browser window and go to the Arbors home page. This will allow you to switch between windows or display both windows at the same time while completing these steps.
- Perform the following steps on the new, second Arbors home page.
- Click on the "log in" link found in the upper right corner of the home page, and the "Log In" page appears.
- Click on the "Forgot password?" link on the bottom of the page, and the "Forgot Password" page appears.
- Type in your email address in the Email box and then click the Submit button.
- The system will now send you an email with an embedded and secure link to reset your password.
- Retrieve this email from your email program on your PC, MAC or smartphone.
- Click on the Reset my account password button in the email and a new browser web page will appear for you to enter your new password.
- Before entering your new password, consider using a strong password consisting of upper and lower case characters, numbers, and at least one special character. The recommended length of your new password should be at least 6 characters long.
- Type in your new password (for security reasons, the characters you type-in are displayed as dots). As you type, a sliding red line appears to indicate the security strength of your new password. The longer the sliding line, the stronger and more secure the password.
- Click the Reset button to set your new password.
- You should now be able to return to the Arbors home page and complete your login to the Arbors website with this new password.
- The system will also send you a confirmation email indicating your password was reset.